Applicability & Acceptance of these conditions

Your acceptance of goods and services from us means that you accept these Conditions. No variation by you of these Conditions will be valid unless our authorised representative gives you written confirmation that that variation is accepted. We may make changes to these Conditions from time to time without prior warning.

Hourly Rates & Pricing Hourly Rate: $110.00 ex GST (No Contract) - Subject to Price Match Guarantee

 

On Site Services Time is billed in 15 minute increments.Travel to site is included where destination is greater than 20km from Ormeau QLD. Minimum billable time per on site visit is 30 minutes.   Remote & Phone/Email Services Time is charged in 15 minute increments. No Minimum Time   There is no 'call out' fee for on-site services. Although Travel may be applicable (to the site only).

 

Payment Methods

* Direct Deposit / Internet Transfer

* Cheque

* Money Order

* Credit Card (Visa/MasterCard/AMEX) - Over the phone or via our website.

* Auto Credit Card - Charges will automatically be made to your credit card on the Invoice due date.

* Direct Debit

 

Payment Terms

* Payment is required within 7 days (No Contract) from invoice date to avoid overdue fees. * Payment is required within 14 days (Contract Customers) from invoice date to avoid overdue fees unless other arrangements have been made.
* Overdue fees are charged at 5% of the owed amount on the day the invoice becomes overdue and then every 7 days until payment arrangements have been made or the invoice has been paid in full.

 

No Fix – No Fee
Interwise IT's no fix no charge policy means that if we do not have the technical ability or solution to your problem, we will not charge you for our services. This could include solutions such as upgrading or replacment of your existing software/hardware/device. If we advise you to do so and you choose not to upgrade or replace your software/hardware/device, you confirm that we have met our obligation to you by providing a solution to your problem, whether or not you choose for us to carryout that recommendation.

The following are examples of situations that are exempt from the “No Fix – No Fee” rule.

* Replacement of hardware, or computer is classified as an acceptable option * Interwise IT diagnoses a problem that is out of our field of expertise (e.g. Phone line issues, accounts disabled, incorrect passwords, cabling) * Customer declines repair options that are made available by Interwise IT