About Us

Interwise IT is an Australian owned and operated IT Service Provider offering leading IT Services and competitive pricing.

Chosen by many small and medium businesses throughout Australia as their trusted IT Advisor.

Why Choose Us

A Single Point of Contact

Our aim is to become your single point of contact for all your technology needs.  This is why we offer a very diverse array of services for different industries.

A Single Point of Contact

Our aim is to become your single point of contact for all your technology needs.  This is why we offer a very diverse array of services for different industries.

Improve productivity

When you partner with Interwise IT you add an IT Department to your business.  Staff can contact us using methods of convenience freeing up your time.

Expert guidance and advice

Managing such a diverse client-base, gives us insight and experience to what has worked for other businesses.  This allows us to provide solutions that work the first time.

Tailored IT expenditure

Our Managed Workplace plans are designed to protect, secure and forecast your IT Investments.

Special IT Requirements

All of our customers are special and have special requirements, this is why we tailor solutions to fit your business.

No more Downtime

We use vendors that are highly trusted, our monitoring systems are highly effective, and our automation is incredibly smart – This recipe results in high availability.

What sets us apart from our competitors is our dedication to customer satisfaction and cost-effective IT Services.

COST EFFECTIVE

Improve your bottom line with cost effective IT services and solutions

TAILORED

Our services and solutions are tailored to your business requirements

EFFICIENT

Our technicians work smart to troubleshoot and provide resolution to your IT woes

Leading Vendors

We only supply high quality products made by vendors that have a proven track record.

For hardware and software, we have the ability to quickly locate & quote stock throughout Australia

If we wouldn’t use it, we won’t recommend it.

Frequently Asked Questions

What are your service areas?

Interwise IT supports businesses throughout Australia from a head office in Beenleigh QLD. 

Advanced remote monitoring and remote control systems allow us to be anywhere, anytime.

Regular On-site visits are organised to major cities throughout Australia and for unexpected, urgent response we have contractors at the ready to fill our shoes.

What are your service areas?

Interwise IT supports businesses throughout Australia from a head office in Beenleigh QLD. 

Advanced remote monitoring and remote control systems allow us to be anywhere, anytime.

Regular On-site visits are organised to major cities throughout Australia and for unexpected, urgent response we have contractors at the ready to fill our shoes.

Do you service home customers?

Generally, we require all customers to have an ABN. The exception is that we also support personal customers that have a business account with us (including their staff).

Do you offer Managed Services?

Yes. Check out our Managed Workplace service. Our Managed Workplace offering is our Bundled Managed Service that includes individual Managed Services (Endpoint Security, Antispam, Patch etc)

What are your Response Times?

Our response times are defined in our SLA and are dependant on the level of support you require. The quickest guaranteed response time is is 15 minutes for critial matters.

Do you offer After Hours support?

Yes. We offer IT Support any day and any time of the year. After hours work is classified and treated differently to normal work-hours on your agreement, but we still offer the great, same service

Do you offer After Hours support?

Yes. We offer IT Support any day and any time of the year. After hours work is classified and treated differently to normal work-hours on your agreement, but we still offer the great, same service

How old is Interwise IT?

Interwise IT started operating in December 2008

Do you offshore your helpdesk?

No, all IT Helpdesk services are based in Australia

Do I have access to my companies IT Information?

Managed Workplace customers have direct secure access to their documentation always. Other customers can request this at any time.

How do you monitor systems 24×7?

We use a leading Remote Management and Monitoring system to monitor your systems 24×7, critical service alerts are sent 24×7 to senior IT Technicians via Email or SMS.

How do you monitor systems 24×7?

We use a leading Remote Management and Monitoring system to monitor your systems 24×7, critical service alerts are sent 24×7 to senior IT Technicians via Email or SMS.

How do you maintain computers?

We have custom built processes that maintain Windows servers and computers. Dedicated staff are always evolving our maintenance processes as technology changes.

What is Automation?

Put simply, its computers fixing computers!

An example of automation is where we are monitoring your computer for high disk space usage, when a threshold is met (say 95%) a disk space cleanup routine is fired automatically on the system. But we go one step further, if the automation fails to return the monitored object to a safe level the issue is escalated to the team for human interaction.

How do we start with Interwise IT?

Get in touch via our Contact Us page on this website, or schedule a meeting

Moving to Interwise IT is easy

1. REVIEW

We review your IT and provide you with a report containing our recommendations

2. PREPARE

We take measures to ensure there is minimal impact on your services during the transition

3. TAKEOVER

We take control of your existing IT and cease access from the previous IT Company

4. YOU WIN!

Sleep easy knowing you have a team of IT experts looking out for you that wont send you broke.

Our Latest Technology News & Information

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Ready to take control of your IT?

About Interwise IT

Learn about the Interwise IT Company

FAQs

Frequently Asked Questions

Tech Talk

Latest Tech News and Information

Managed Workplace

Our Premium, Fixed-Fee IT Service solution for your business

Managed Endpoint Security

Comprehensive Endpoint Protection

Managed Cloud Backup

Industry leading offsite secure cloud backup

Managed IT Monitoring

Be proactive with effective IT Systems Monitoring

Managed Patches

Software Updates made easy

Managed Antispam

Email Filtering for security and cleanliness

Monthly IT Reporting

Comprehensive IT Reports for improved insight

Managed Server

Avoid service distruption with the correct care

Managed Workstation

Monitored and maintained to perform at their peak

Managed Website

Website Updates for added security and less problems

Microsoft 365 Services

Modern productivity suite that helps businesses of all sizes

IT Support

IT Support & Helpdesk Services

IT Projects

Tailored IT Projects delivered on-time and on-budget

IT Asset Management

Effective Tracking and Management of your IT Assets

IT Maintenance Services

IT Maintenance Services that actually work!

Network Services

Simple networking with advanced results

Cloud Services

Simplify your IT Infrastructure

Internet Services

Many different types of Internet available

Web Services

Services for your website

Specialty Services

Unique services that set us apart from the rest

Hardware & Software

Competitive Hardware & Software Procurement Services

VoIP Phone Services

Smart Phone System Solutions tailored to your business

MDM Services

Mobile Device Management (MDM) Services are an exciting IT Service provided by Interwise IT.

Small & Medium Business IT

Business Focused IT

Franchise IT

Franchise Orientated IT Services

Healthcare IT

IT Services for the Healthcare Industry

Law Firm IT Services

Law Firm Businesses Focused IT