| WHO WE ARE

About Us

Interwise IT is a leading Australian-owned and operated IT Service Provider with over 30 years of combined IT experience.

Trusted by many small to medium businesses with sites throughout Australia as their leading IT Service Provider.

About Hero
Mark Entezami
Mark Entezami
3. December, 2021.
Verified
I had a consultation with Jared yesterday. He came in to our office on a short notice and I found him knowledgeable and approachable. Explains things so I could understand and provides options. My first impression of his service is 5 star.
Emily Ziser
Emily Ziser
4. November, 2021.
Verified
Prompt, informative and quality service- wouldn't go anywhere else! No job too big!
Elizabeth Johnson
Elizabeth Johnson
22. October, 2020.
Verified
Santosh Nune
Santosh Nune
29. September, 2020.
Verified
Ivanhoe Manager
Ivanhoe Manager
31. August, 2020.
Verified
Fantastic people to deal with, nothing is too hard for them. They help at the drop of a hat, we have a busy medical clinic that needs attention quickly and they are always helping when l call. Highly recommend this company.
Kweon Byeongkuk
Kweon Byeongkuk
7. December, 2018.
Verified

What sets us apart from our competitors is our dedication to customer satisfaction and cost-effective IT Services.

Tailored

COST EFFECTIVE

Improve your bottom line with cost effective IT services and solutions

Tailored 1

TAILORED

Our services and solutions are tailored to your business requirements

Support

EFFICIENT

Our technicians work smart to troubleshoot and provide resolution to your IT woes

Areas we service

Interwise IT supports businesses throughout Australia from a head office in Beenleigh QLD.  Advanced remote monitoring and remote control systems allow us to be anywhere, anytime.

Regular On-site visits are organised to major cities throughout Australia and for unexpected, urgent response we have contractors at the ready to fill our shoes.

Suburbs local to our Head Office in Beenleigh

BeenleighBrisbaneBrowns PlainsCapalabaCarbrookCarindaleCoomeraGold CoastHelensvaleLoganLoganholmeMount GravattNerangOrmeauRobinaSouthportSpringwoodSpringwoodStapyltonSunnybankUnderwoodYatala

Interwise IT

Brisbane

Loganholme

Browns Plains

Capalaba

Carbrook

Carindale

Coomera

Gold Coast

Helensvale

Logan Village

Logan

Loganholme

Maudsland

Mount Gravatt

Nerang

Ormeau

Robina

Southport

Springwood

Stapylton

Sunnybank

Underwood

Yatala

young-doctor-supporting-his-patient1
  •  Business Focused
  •  Fast Response
  •  We talk plain English
  •  Experienced Technicians
  •  Projects completed on-time & on-budget
  •  Great Reputation 
  •  Resources to deliver 

Years in Business

Active Happy Customers

Problems Solved

Industries we already support

Shop

Small & Medium Business

From 10 to 100 Seats, Interwise IT is experienced and aligned to manage IT for Small & Medium Business in Australia

Medical

Health Care

Trusted by the Medical Industry throughout Queensland.  We provide high availability, cost effective & quick IT Solutions for GP’s and Staff.

Pos

Franchise IT

Our services are scoped to align with multi-site, Franchise business structures. We standardise helpdesk & vCIO roles to meet the demand of  Franchise IT.

Moving to Interwise IT is easy

Audit1

1. AUDIT

We audit your existing setup and give you an idea of what is required from your previous IT Provider

Preparation1

2. PREPARATION

We take measures to ensure there is minimal impact on your services during the transition

Onboard1

3. TAKEOVER/ONBOARDING

We have processes in place to effectively move your services to Interwise IT

Frequently Asked Questions

Do you visit home customers

Generally, we require all customers to have an ABN. The exception is that we also support personal customers that have a business account with us (including their staff).

What are your service area’s

Our primary focus area is South East Queensland, and we provide support on the ground and remotely to national businesses.

Do you offer Managed Services

Yes. Check out our Managed Workplace service.  Our Managed Workplace offering is our Bundled Managed Service that includes individual Managed Services (Endpoint Security, Antispam, Patch etc)

What are your Response Times

Our response times are defined in our SLA and are dependant on the level of support you require.  The quickest guaranteed response time is is 15 minutes for critial matters.

Do you offer After Hours support

Yes. We offer IT Support any day and any time of the year. After hours work is classified and treated differently to normal work-hours on your agreement, but we still offer the great, same service

How long has Interwise IT been operating

Interwise IT started operating in December 2008

Do you offshore your helpdesk

We do not, this is something we have considered and decided that our valued customers prefer local, independant IT Helpdesk services.

Do I have access to my companies IT Information

Managed Workplace customers have direct secure access to their documentation always. Other customers can request this at any time.

How do you monitor systems 24×7

We use a leading Remote Management and Monitoring system to monitor your systems 24×7, critical service alerts are sent 24×7 to senior IT Technicians via Email or SMS.

How do you maintain computers

We have custom built processes that maintain Windows servers and computers.  Dedicated staff are always evolving our maintenance processes as technology changes.

What is Automation

Put simply, its computers fixing computers!

An example of automation is where we are monitoring your computer for high disk space usage, when a threshold is met (say 95%) a disk space cleanup routine is fired automatically on the system.  But we go one step further, if the automation fails to return the monitored object to a safe level the issue is escalated to the team for human interaction.

How do we start with Interwise IT

Get in touch via our Contact Us page on this website, or schedule a meeting here