| WHO WE ARE
Interwise IT is a leading Australian-owned and operated IT Service Provider with over 30 years of combined IT experience.
Trusted by many small to medium businesses with sites throughout Australia as their leading IT Service Provider.
What sets us apart from our competitors is our dedication to customer satisfaction and cost-effective IT Services.
Improve your bottom line with cost effective IT services and solutions
Our services and solutions are tailored to your business requirements
Our technicians work smart to troubleshoot and provide resolution to your IT woes
- Business Focused
- Fast Response
- We talk plain English
- Experienced Technicians
- Projects completed on-time & on-budget
- Great Reputation
- Resources to deliver
Industries we already support
Small & Medium Business
From 10 to 100 Seats, Interwise IT is experienced and aligned to manage IT for Small & Medium Business in Australia
Trusted by the Medical Industry throughout Queensland. We provide high availability, cost effective & quick IT Solutions for GP’s and Staff.
Moving to Interwise IT is easy
We audit your existing setup and give you an idea of what is required from your previous IT Provider
We take measures to ensure there is minimal impact on your services during the transition
We have processes in place to effectively move your services to Interwise IT
Frequently Asked Questions
Do you visit home customers
Generally, we require all customers to have an ABN. The exception is that we also support personal customers that have a business account with us (including their staff).
What are your service area’s
Our primary focus area is South East Queensland, and we provide support on the ground and remotely to national businesses.
Do you offer Managed Services
Yes. Check out our Managed Workplace service. Our Managed Workplace offering is our Bundled Managed Service that includes individual Managed Services (Endpoint Security, Antispam, Patch etc)
What are your Response Times
Our response times are defined in our SLA and are dependant on the level of support you require. The quickest guaranteed response time is is 15 minutes for critial matters.
Do you offer After Hours support
Yes. We offer IT Support any day and any time of the year. After hours work is classified and treated differently to normal work-hours on your agreement, but we still offer the great, same service
How long has Interwise IT been operating
Interwise IT started operating in December 2008
Do you offshore your helpdesk
We do not, this is something we have considered and decided that our valued customers prefer local, independant IT Helpdesk services.
Do I have access to my companies IT Information
Managed Workplace customers have direct secure access to their documentation always. Other customers can request this at any time.
How do you monitor systems 24×7
We use a leading Remote Management and Monitoring system to monitor your systems 24×7, critical service alerts are sent 24×7 to senior IT Technicians via Email or SMS.
How do you maintain computers
We have custom built processes that maintain Windows servers and computers. Dedicated staff are always evolving our maintenance processes as technology changes.
What is Automation
Put simply, its computers fixing computers!
An example of automation is where we are monitoring your computer for high disk space usage, when a threshold is met (say 95%) a disk space cleanup routine is fired automatically on the system. But we go one step further, if the automation fails to return the monitored object to a safe level the issue is escalated to the team for human interaction.